jdb Responsible Gaming
Gaming is for fun — not for stress or loss. jdb believes every player should know their limits and play accordingly. On this page you will find all the information and tools you need to play safely.
Age Limit and Core Principles
The minimum age to open an account at jdb and participate in any form of betting or casino activity is 21. Age verification is mandatory at the time of account creation. Participation by minors is strictly prohibited.
jdb always wants every player to play in a healthy and informed way. Betting and casino games are a form of entertainment — not a source of income or a solution to financial problems. Under our Terms and Conditions, every user is responsible for their own gaming behaviour.
Responsible gaming means deciding in advance how much time and money you will spend on gaming and sticking to that decision. If you find it difficult to stay in control for any reason, our self-exclusion and limit-setting tools are there for you.
Our Privacy Policy details how your account information and gaming history are kept secure. Your personal data is never sold to third parties.
Principles of Responsible Gaming
- Play for entertainment, not to earn money
- Set a budget in advance and do not exceed it
- Avoid placing more bets to chase losses
- Avoid gaming while drinking or under stress
- Take regular breaks and stick to time limits for gaming
- Do not prioritise gaming over spending time with family and friends
Tools for Setting Your Limits
jdb provides several tools to help every user stay in control of their gaming. These tools can be used directly from your account or activated through 24/7 live chat.
Deposit Limit
Set the maximum amount you will deposit per day, week, or month in advance. Once a limit is set it takes effect immediately, and any request to increase the limit takes 24 hours to process.
Session Time Limit
Set a time limit for how long you play in one sitting. When the set time is up, the account will automatically log out, helping you avoid long sessions.
Temporary Account Break
Pause your account for a set period (from 24 hours up to 6 weeks). During this time, logging in or betting will not be possible, but the account will reopen once the period ends.
Permanent Self-Exclusion
If you feel gaming has gone beyond your control, you can permanently close your account. This is an irreversible step — the account will not be reopened after the request is made.
Gaming History Review
You can view your gaming history, total deposits, and withdrawals for the past 30, 60, or 90 days from your account. This helps you understand your own gaming patterns.
Get Direct Support
Contact our 24/7 live chat to set any limit or submit a self-exclusion request. Support is available in both Bengali and English.
Warning Signs of Problem Gaming
Problems do not appear the same way for everyone. If you notice the following signs in yourself or someone you know, it is worth seeking help.
Financial Signs
- Repeatedly spending money beyond your set budget
- Taking loans or draining savings to cover losses
- Using money set aside for bills or daily expenses on betting
- Trying to recover losses by placing more bets after losing
Mental and Behavioural Signs
- Being unable to stop thinking about gaming
- Hiding gaming activity from family or friends
- Feeling restless or irritable when not gaming
- Gaming affecting work, studies, or relationships
If you recognise one or more of the above signs in yourself, it is not a sign of weakness — it is a sign of awareness. Seeking help at the right time is the right decision. You will find answers to more questions about responsible gaming on our FAQ page.
How to Get Help
Problem gambling is a recognised issue — you do not need to face it alone. jdb encourages not only direct support but also seeking help from family and professionals.
jdb Live Chat
Our Bengali-speaking support team is available any time of day, any day of the week. Contact live chat directly to set up self-exclusion or account limits.
Email Support
If you prefer to send a written request, you can also reach us by email. Support email: [email protected] — responses are provided in both Bengali and English.
Family and Trusted Friends
Talk openly with the people around you. Family or close friends often notice the first signs of a problem early and can be the first source of support.
Professional Counselling
Talking to a mental health professional or an addiction counsellor can provide effective solutions. Various government and private mental health services are available in Bangladesh.
Self-Help Groups
Sharing experiences with others going through the same problem is helpful for many people. International organisations such as Gamblers Anonymous provide support online.
Closing Your Account
If you feel it is best to close your account, let us know via jdb live chat or email and action will be taken immediately. No obstacles will be placed in your way.
Protection of Minors
jdb strictly ensures that no one under the age of 21 can participate on the platform. Age is verified at the time of account creation and a national ID card or other government document may be requested if needed.
If you have children or teenagers at home and want to prevent them from accessing this site, use parental control software on your device. Your browser also has the option to block specific sites.
Never share your login details (username and password) with anyone else, especially children or teenagers. Keep your device locked when not in use.
Mental Wellbeing and Balance
Taking breaks during gaming is important not just for your body but for your mind. After a long session, the ability to make decisions decreases and the tendency to place risky bets increases.
Spend time outside of gaming with family, friends, hobbies, or exercise. Having variety in life reduces the likelihood of developing an unhealthy dependence on gaming.
You can learn more about jdb's commitment to providing a safe and transparent gaming environment on our About Us page.